eQHealth Solutions, the QIO-like organization for the Arkansas Department of Human Services (DHS), provides utilization and quality control peer review for Personal Care services to qualifying Arkansas Medicaid beneficiaries ages 21 and older.


eQ Health will review and process Personal Care PA Requests (including without limitation new, renewal, modification, closure, and provider change requests) for Medicaid beneficiaries who are twenty-one (21) years of age or older and who are not ARChoices Medicaid Waiver beneficiaries. For each request, eQHealth shall make determinations to approve or deny, in whole or in part. eQ Health will also refer each beneficiary with the request of Personal Care for an Independent Assessment. 



Personal Care

Prior authorizations and/or extension of benefits will be requested through eQHealth Solutions beginning on 3/1/19.  Webinar trainings are available:



General Policy information: 

Provider Manual