July 12, 2019
Welcome to Provider Updates!
Keeping Providers informed is important to eQHealth Solutions, as we continue our collaborative working relationship. We are pleased to introduce Provider Updates, a new addition to our communication process that includes our toll-free Customer Support number 1-888-660-3831, eQSuite® Help Tickets, and the Arkansas Contract website ar.eqhs.org.
Provider Updates will consist of announcements and updates related to eQHealth’s operations and/or various review processes and will be communicated to you through email blasts and will be posted on the Arkansas Contract website. Our goal is to provide you with the information you need to make the review process with eQHealth easy and effective.
Streamlining Provider Relations to Serve You Better!
In an effort to improve response times to inquiries, eQHealth has streamlined how you can contact us. Effective immediately, you can contact Provider Relations by:
- Calling eQHealth’s toll-free number at 888-660-3831
Our Intake/Customer Support Team will be able to assist you and if need be, route you to the best person in our Arkansas office to help you.
- Sending a Secure Fax to 855-997-3707
If you are unable to use the eQSuite® Provider Portal to submit your prior authorization request, you can send your request safely and securely through our dedicated fax line.
- Entering a Help Ticket via the eQSuite® Provider Portal (see below)
The most effective way for eQHealth to receive your inquiry is through the eQSuite® Provider Portal. The Help Ticket that is created is routed to our Intake/Customer Support Team and can be electronically sent to our Provider Relations Specialists for their special assistance, when needed.
eQHealth Solutions appreciates your continued patience and understanding as we work to improve Provider Communication and Provider Education.
Questions regarding review process or status? Please enter a Help Ticket through eQSuite® or call us at (888) 660-3831 Monday through Friday, 8:00 a.m. to 5:00 p.m., CST, except during holidays.
Thank you for your support!
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